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Customer Service Essentials

Service fundamentals — 5 questions

Training5 questionswith answers
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Questions & answers

1.The first step in handling a customer complaint is to —

  • ক.Argue back
  • খ.Listen carefully
  • গ.Hang up
  • ঘ.Blame the customer
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Listen carefully

2.If you don't know the answer, you should —

  • ক.Make one up
  • খ.Find out or escalate to someone who knows
  • গ.Ignore the customer
  • ঘ.End the chat
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Find out or escalate to someone who knows

3.Active listening means —

  • ক.Interrupting often
  • খ.Paying full attention and confirming understanding
  • গ.Multitasking
  • ঘ.Talking over them
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Paying full attention and confirming understanding

4.A good customer greeting is —

  • ক.Ignoring them
  • খ.Warm and polite
  • গ.Rushed and cold
  • ঘ.Complete silence
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Warm and polite

5.After resolving an issue, you should —

  • ক.Say nothing and leave
  • খ.Confirm the customer is satisfied
  • গ.Rush to the next task
  • ঘ.Complain about them
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Confirm the customer is satisfied

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